|1.||Job Title (s)||:||Manager Training|
|2.||Department||:||Human Resources, Training & Administration|
|3.||Education / Qualification||:||Graduate|
|4.||Age||:||20 – 40 Years|
|5.||Experience||:||2 Years + Training Experience|
|Ø To assist the Training function in implementing training programs for pre and post unit launch as well as refresher training in operating units.
Ø To assist in training and improve operational efficiencies in Front Office, Housekeeping, Food & Beverage Service, Travel Desk and Security.
Ø Maintaining Ginger Standards, SOP compliance and compliance with all unit policies, auditing processes, both for Ginger staff as well as service providers’ staff.
|Ø To conduct induction training every month for new recruits.
Ø Responsible to deliver training sessions for front office, housekeeping, F&B service, security, and travel desk at the unit.
Ø To conduct face to face sessions for each unit every alternate month.
Ø To coordinate training activities, pre and post launch.
Ø To conduct refresher training at all Ginger units.
Ø To conduct audits as per schedule.
Ø To conduct trainings on operational safety procedures.
Ø To bring in consistency to all operational practices.
Ø To deliver training modules as per training plans.
Ø To deliver pre-launch training and rendering of post-launch training support.
Ø Assist Deputy Manager in E-learning sessions.
Ø Assist Deputy Manager in the development and fine tuning of SOP manuals as and when process changes and change in service strategies occur.
Ø To introduce best practices at hotels.
Ø To inculcate a culture of Environmental responsibility through various operational practices.
Ø To report gaps and non-compliance for every visit.
Ø To track guest complaints and implement a corrective action plan to resolve them.
Ø To maintain training records, assessment sheets, and feedback sheets, for staff at each unit.
Ø To submit monthly training reports by the 02nd of every month.
Ø Sourcing Front Office staff through various channels